FAQs


  • What size are your harnesses? 

Please see our sizing guide page for reference. 

 

  • What breed of dog do you supply for? 

Our harnesses are made for any breed of dog, that fit within our sizing guide, but particularly aimed at small breeds such a pugs, french bulldogs, bostons and dachshunds. Please see our sizing guide to find the best fit for your pooch. 

 

  • When will I receive my item? 

TopDog Harnesses aims to dispatch all orders within 2 working days. Our courier aims to deliver your parcel within 2-3 working days and will attempt to make 3 deliveries. 

Delivery to remote areas such as the Highlands and Islands of Scotland may take longer, please allow additional time. 

Please allow 7 working days, once the courier has collected your order, before querying a delivery.

Please see our shipping policy for more details. 

 

  • Can I return my item? 

Yes, this is possible is some cases.

Package your unworn item(s) and include the packaging slip inside, if you don't have a packing slip please make a note of your order number and contact details and place it inside the parcel. 

If you would like to return an item, you can do so via our returns portal

Please review our refund policy for more information.

 

  • Can I feature on the website/instagram?

Definitely!! We love sharing photos of your pooch wearing our products.

To feature on the website, email us your images to woof@topdogharnesses.co.uk. 

To feature on our instagram, follow and tag @TopDogHarnesses and #TopDogHarnessess 📸

 

  • Can I submit a design?

If you would like to see one of your designs made into a TopDog Harness, you can email us to find out more details. 

 

  • How can I clean the harness?

To clean your TopDog Harnesses please hand wash with cold water. Never machine wash or use warm water or detergents as this can affect the design. 

 

  • What material are your harnesses made of? 

Our harnesses are made with ultra soft, high quality neoprene. We use this material on both sides of the harness to ensure the designs are bold! The chest straps are made from polypropylene webbing, making it strong and stretch resistant. The webbing is easy to clean and water resistant. Please ensure you check our products for damage regularly and keep them out of reach of your dog to ensure they do not chew on the buckles. 

 

  • Can I exchange my item?

We do not accept exchanges. Please return your item for a refund and order the item you wish to purchase. 

 

  • I received an item as a gift, can I return it? 

We don't accept returns for items purchased as a gift but we are happy to exchange it as long as the item is unopened, unworn and free of pet hair. 

 

  • Do you have any discount codes?

Join our pack by signing up to our mailing list to be the first to know about discount codes, sales and competitions. Only one discount code can be used per order, during a sale event no discount codes will be honoured. Any orders found not to follow this policy will be contacted directly via email. Our brand ambassadors have their own discount codes so make sure you follow them on Instagram;

 

  • Can I become a brand ambassador?

It's great that you love TopDog Harnesses and want to become a brand ambassador! Please email us at woof@topdogharnesses.co.uk or contact us via social media.

 Any more questions? Contact us! 🐾