FAQs

Our harnesses are made for any breed of dog, that fit within our sizing guide, but particularly aimed at small breeds such a pugs, french bulldogs, bostons and dachshunds.

Please see our sizing guide to find the best fit for your pooch.

Definitely! We love sharing photos of your pooch wearing our products.

To feature on the website, email us your images to woof@topdogharnesses.co.uk.

To feature on our Instagram, follow and tag @TopDogHarnesses and #TopDogHarnessess 📸

It's great that you love TopDog Harnesses and want to become a brand ambassador!

Please email us at woof@topdogharnesses.co.uk or contact us via social media.

If you would like to see one of your designs made into a TopDog Harness, you can email us to find out more details.

Join our pack by signing up to our mailing list to be the first to know about discount codes, sales and competitions. Only one discount code can be used per order, during a sale event no discount codes will be honoured. Any orders found not to follow this policy will be contacted directly via email. Our brand ambassadors have their own discount codes so make sure you follow them on Instagram;

@PugsInBlack

@Chewiethepug15

@Ralph.theminidachshund

@Chewybarkerwoof

@itsalbertthepug

@Jack_Pomchi

We accept a wide range of payment methods, including;
- Major credit and debit cards (such as Visa and Mastercard)
- Express checkout with Shop, PayPal and GPay
- PayPal
- Klarna and Klarna flexible payments

The best way to reach our team is by email at woof@topdogharnesses.co.uk.

If your query is about an existing order, please include key information, such as your full name and order number, allow us to help you as quickly as possible.

Yes, we are happy to offer international shipping. International orders will be shipped using Royal Mail International Standard. All shipping costs and delivery estimates will be calculated for your specific address at checkout.

Please be aware that the customer is responsible for any import duties, customs fees, or local taxes that may be applied by the destination country.

Please see our shipping policy for more details.

We aim to dispatch all orders within 2 working days. Our courier aims to deliver your parcel within 2-3 working days and will attempt to make 3 deliveries.

Delivery to remote areas such as the Highlands and Islands of Scotland may take longer, please allow additional time.

Please allow 7 working days, once the courier has collected your order, before querying a delivery.

Please see our shipping policy for more details.

Once your order has been dispatched, you will receive a shipping confirmation email. This email will contain your tracking number and a link to the courier's website, where you can follow your order's progress.

For some international orders, tracking may be limited. For UK delivery, if you choose standard shipping (Royal Mail 2nd Class) then the tracking barcode will only show when the order has been delivered.

ID tags are sent directly by our suppliers - tracking is not available for these items.

Please see our shipping policy for more details.

We're sorry to hear your order is delayed. Our courier aims to deliver your parcel within 2-3 working days and will make one delivery attempt before leaving a calling card.

First, check the tracking link from your shipping confirmation email for the most recent updates from the courier.

If your order is significantly past its estimated delivery date, please contact us. Email our team at woof@topdogharnesses.co.uk with your name and order number, and we will look into it for you.

Yes, this is possible is some cases.

Package your unused item(s) and include the packaging slip inside, if you don't have a packing slip please make a note of your order number and contact details and place it inside the parcel.

Please review our refund policy for more information. Unwanted items due to ordering incorrect sizes will only be refunded in the form of a store credit note/voucher. This will only be valid for one year from date of issue.

We don't accept returns for items purchased as a gift but we are happy to exchange it as long as the item is unopened, unworn and free of pet hair.

Please review our refund policy for more information.

We do not accept exchanges. Please return your item for a refund/credit note and order the item you wish to purchase.

Please review our refund policy for more information.