FAQs


  • What size are your harnesses? 

Please see our sizing guide page for reference. 

Please note that these are only guides as one size doesn't fit all dog breeds the same. Always add approx 2cms to your dogs measurements to allow for wiggle room! 

 

  • What breed of dog do you supply for? 

Our harnesses are made for any breed of dog, that fit within our sizing guide, but particularly aimed at small breeds such a pugs, french bulldogs, bostons and dachshunds. Please see our sizing guide to find the best fit for your pooch. 

 

  • When will I receive my item? 

TopDog Harnesses aims to dispatch all orders within 2 working days. Our courier aims to deliver your parcel within 2-3 working days and will attempt to make 3 deliveries. 

Delivery to remote areas such as the Highlands and Islands of Scotland may take longer, please allow additional time. 

Please allow 7 working days, once the courier has collected your order, before querying a delivery.

Please see our shipping policy for more details. 

All items from our 'HOOMAN' collection are subject to a different return and shipping policy. Further details can be found here.  

 

  • Can I return my item? 

Yes, this is possible is some cases.

Package your unworn item(s) and include the packaging slip inside, if you don't have a packing slip please make a note of your order number and contact details and place it inside the parcel. 

If you would like to return an item, you can do so via our returns portal

Please review our refund policy for more information. Unwanted items due to ordering incorrect sizes will only be refunded in the form of a store credit note/voucher. This will only be valid for one year from date of issue. 

All items from our 'HOOMAN' collection are subject to a different return and shipping policy. Further details can be found here.  

 

  • Can I feature on the website/instagram?

Definitely!! We love sharing photos of your pooch wearing our products.

To feature on the website, email us your images to woof@topdogharnesses.co.uk. 

To feature on our instagram, follow and tag @TopDogHarnesses and #TopDogHarnessess 📸

 

  • Can I submit a design?

If you would like to see one of your designs made into a TopDog Harness, you can email us to find out more details. 

 

  • How can I clean the harness?

To clean your TopDog Harnesses please hand wash with cold water. Never machine wash or use warm water or detergents as this can affect the design. 

 

  • What material are your harnesses made of? 

Our harnesses are made with ultra soft, high quality neoprene. We use this material on both sides of the harness to ensure the designs are bold! The chest straps are made from polypropylene webbing, making it strong and stretch resistant. The webbing is easy to clean and water resistant. Please ensure you check our products for damage regularly and keep them out of reach of your dog to ensure they do not chew on the buckles. 

 

  • Can I exchange my item?

We do not accept exchanges. Please return your item for a refund/credit note and order the item you wish to purchase. 

 

  • I received an item as a gift, can I return it? 

We don't accept returns for items purchased as a gift but we are happy to exchange it as long as the item is unopened, unworn and free of pet hair. 

 

  • Do you have any discount codes?

Join our pack by signing up to our mailing list to be the first to know about discount codes, sales and competitions. Only one discount code can be used per order, during a sale event no discount codes will be honoured. Any orders found not to follow this policy will be contacted directly via email. Our brand ambassadors have their own discount codes so make sure you follow them on Instagram;

 

  • Can I become a brand ambassador?

It's great that you love TopDog Harnesses and want to become a brand ambassador! Please email us at woof@topdogharnesses.co.uk or contact us via social media.

 

  • How do I wash my new Hoomans item? 

Instruction on how to wash your items can be found here

 

  • Can I return an item I purchased from your Hoomans Collection? 

Our refund and returns policy for all items included in our Hooomans Clothing and Accessories line can be found here. Made to order items cannot be returned unless faulty. Please ensure you are ordering the correct size. Individual sizing guides can be found on each products page. Please allow 5 cm difference in product measurement, you may find it better to size up if you are measuring at the higher end of the scale. 

 

 Any more questions? Contact us! 🐾