Refund policy

Thanks for shopping at ​TopDog Harnesses. 

We are really sorry if you are not entirely satisfied with your purchase, we're here to help.

Please email us woof@topdogharnesses.co.uk to request a return.  

PLEASE TAKE PARTICULAR CARE WHEN CHOOSING A SIZE. TAKE THE TIME TO MEASURE YOUR PET CORRECTLY. We can only offer a guide to the size, as all dogs are different in shapes and sizes, sometimes this isn't correct for everyone. 

If you require guidance then do not hesitate to email us.

Returns

You have the right to withdraw your order before we have dispatched your item. We aim to dispatch orders within 3 working days. Please email us immediately if you wish to withdraw your order before dispatch. If the item has already been dispatched you will need to follow our standard returns procedure. 

You have ​14​ calendar days to return an item from the date you received it. To be eligible for a return your item must be unworn, unwashed, hair-free and in the same condition that you received it, due to health/hygiene reasons. Your item must be in the original packaging with all labels attached. All returns need to be approved, please email us woof@topdogharnesses.co.uk and we will email you with details of how to return your item. 

Package your unworn item(s) and include a note of your order number and contact details and place it inside the parcel.

International orders will only be refunded if the item is deemed defective/faulty, subject to approval. It is the customers' responsibility to ensure they are ordering the correct size and products. If deemed defective/faulty return shipping will be arranged by TopDog Harnesses. EU customers have the same rights, terms, and conditions as UK customers. 

Refunds

When we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you of the status of your refund after inspecting the item. Any damaged or worn items will not be refunded, due to health/hygiene reasons. We cannot accept returns for damaged caused by animal chewing or scratching. Any items that have been altered will not be accepted.    

If your return is approved, we will initiate a refund to your original method of payment. 

You should receive the credit within 10 working days, depending on your card issuers' policies. If your funds are still not available please contact your card provider. We can only make refunds to the original payment method used.

If you are returning an item as part of a promotion, such as a buy one get one free - then both items would need to be returned. Sale items are final and non-refundable.  

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. You may use any shipping method you wish to return your item. It is advised that you use a tracked service that provides compensation should your parcel become lost/damaged. We cannot accept any liability for lost/damaged items during shipping. 

Return can be made to;

Please do not return items without contacting us for approval first, any unapproved items returned to us may not be refunded.