Shipping policy
TopDog Harnesses aims to dispatch all orders within 2 working days. Delays may be applicable, including but not limited to, weather, public holidays, customs delays, or stock/supplier delays. If an order is delayed due to stock/supplier issues we will contact the customer and offer a full refund, including any shipping charges. This will be processed following our refund policy.
All domestic orders will be shipped via Royal Mail. Our courier aims to deliver your parcel within 2-3 working days and will make one delivery attempt before leaving a calling card. It is then the customer's responsibility to rearrange delivery or collection, further details can be found here. For standard shipping, the tracking barcode will only show when the order has been delivered.
Free UK Delivery for all orders. Please allow 14 working days from the date of fulfillment status before querying a delivery. Delivery times do not include Sundays and public holidays.
Standard Shipping - Royal Mail 2nd Class.
ID tags are sent directly by our suppliers - tracking is not available for these items.
If a customer informs Royal Mail of a nominal safe place, TopDog Harnesses does not accept liability for any lost or damaged items.
International Orders
International orders will be shipped using Royal Mail International Standard
International orders will be dispatched following the same rules as domestic orders, delivery times will vary depending upon the courier provider. Delivery times do not include weekends, public holidays, or customs delays.
Customers are responsible for any international customs/tariff fees as these are not included in the shipping price - this includes EU customers due to recent changes in importation laws. The shipping courier will request collection once the package enters the country. Please contact your local customs office for more information regarding customs, tariffs, and duty fees. Please contact us if you require more details regarding shipping information for your specific country.
Packaging
At TopDog Harnesses we are proud to use recyclable material to ship our products, including all plastics, cardboard, and tape ♻️
Some collections are shipped via third-party fulfillment centers. Packaging will differ from TopDog's standard branded shipping materials.